Lean six sigma implementation for it service delivery : case study and improvement plan proposal
The purpose of this paper is to show the root causes, result, challenges and implementation of lean six sigma implementation in Company D, which is one of the IT service companies in Malaysia. Lean Six Sigma implemented in Company D with the purpose of finding the root causes of bad service, high...
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| Main Author: | |
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| Format: | Thesis |
| Published: |
2021
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/1428/1/library-document-1428.pdf http://library.oum.edu.my/repository/1428/ |
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| Institution: | Open University Malaysia |