Improving accessibility and responsiveness in a complaints management system
An effective complaint management system is an essential part of quality services. Complaints and compliments are valuable sources of information that organizations can use to improve programme delivery and service. This applies to all organizations, including Higher Educational Institutions (H...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/343/1/Fard-Complaints.pdf http://library.oum.edu.my/repository/343/ |
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| Institution: | Open University Malaysia |