Patient Satisfaction as an Indicator of Service Quality in Malaysian Public Hospitals
The main aim of the paper is to provide an empirical analysis on patient satisfaction as n indicator of service quality in Malaysian public hospitals. Self‐administered questionnaires ere administered to patients by convenience sampling. Two sets of questionnaires were ed, one for inpatient a...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
2009
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/378/1/4850100105.pdf http://library.oum.edu.my/repository/378/ |
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| Institution: | Open University Malaysia |