Moderators of workplace aggression: The influences of social support and training

• Main Authors: Brown, Valerie M., Loh, Jennifer M. I, Marsh, Nigel V.*
• Format: Article
• Published: Cambridge University Press 2012
• Subjects: BF Psychology; HV Social pathology. Social and public welfare
• Online Access: http://eprints.sunway.edu.my/222/; http://journals.cambridge.org/abstract_S1835760112000045; http://DOI: 10.1017/orp.2012.4
• Institution: Sunway University

Reception and administrative employees may be particularly vulnerable to patient aggression in mental health services. This study examined whether satisfaction with social support and primary aggression training moderated the effects of perceived aggression on psychological distress and somatic symp...