Industrial training report: Heitech Padu Berhad / Rossmadieayana Maizatul Badriah Adi

• Main Author: Adi, Rossmadieayana Maizatul Badriah
• Format: Monograph
• Language: English
• Published: Perpustakaan Tengku Anis 2019
• Subjects: Computers in education. Information technology; Interns. Internship programs; Information technology. Information systems
• Online Access: https://ir.uitm.edu.my/id/eprint/101426/1/101426.pdf; https://ir.uitm.edu.my/id/eprint/101426/
• Institution: Universiti Teknologi Mara

Starting from 1st February 2019 to 30th June 2019 trainee had been placed at HeiTech IT Outsourcing Services, Enterprise Servers & IDC Services Department at HeiTech Padu Berhad. Trainee had been assigned to carry out internal tasks as the department functions. Trainee involve with both documentation and technical tasks. Daily routine for trainee is to monitor log (iFics) and monitor antivirus (Trend Micro OfficeScan). Trainee will take action through log at iFics with the guide from team involved. Basically, for problems that related to software and hardware the team involved was Computer and Server team. Trainee to close log from iFics as much as capable. Besides, trainee need to ensure that there are no repeated users reported in Trend Micro OfficeScan. Trainee also being exposed with audit. Trainee had been exposed to audit Information Security Management System (ISMS) and audit IT Service Management (ITSM). ISMS and ITSM are difference as ISMS will focus on security while ITSM are for service provided.