Evaluating lean service principles in restaurants: a data-driven approach with fuzzy logic / Suzanawati Abu Hasan ... [et al.]
Customers’ perceptions of a restaurant and their overall satisfaction level can be significantly improved by investing in and improving its physical environment. Applying Lean Service Principles in restaurants enables the identification of areas for enhancement and proposes...
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| Format: | Article |
| Language: | English |
| Published: |
UiTM Cawangan Perlis
2024
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| Online Access: | https://ir.uitm.edu.my/id/eprint/102549/1/102549.pdf https://ir.uitm.edu.my/id/eprint/102549/ https://jcrinn.com/index.php/jcrinn |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |