QFD approach for quality improvement of a sustainable product-service system / Nur Indrianti, Devika Kumala and Tri Wibawa

• Main Authors: -, Nur Indrianti, Kumala, Devika, WIbawa, Tri
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA Cawangan Sarawak 2016
• Subjects: H Social Sciences (General); Study and teaching. Research
• Online Access: https://ir.uitm.edu.my/id/eprint/105765/1/105765.pdf; https://ir.uitm.edu.my/id/eprint/105765/; https://ijsmssarawak.com/
• Institution: Universiti Teknologi Mara

Increasing awareness of the importance of services has given rise to the concept of product-service system where goods and services are sold as an integrated package to customers. On the other hand, the emerging sustainability concept has escalated the demand for sustainability for industries. Conse...