E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris

• Main Authors: Arshad, Noor Habibah, Janom, Norjansalika, Mohd Idris, Isnainy
• Format: Article
• Language: English
• Published: Fakulti Teknologi Maklumat dan Sains Kuantitatif 2005
• Subjects: Malaysia
• Online Access: http://ir.uitm.edu.my/id/eprint/11650/1/AJ_NOOR%20HABIBAH%20ARSHAD%20JTMSK%2005%201.pdf; http://ir.uitm.edu.my/id/eprint/11650/
• Institution: Universiti Teknologi Mara

The opportunities and challenges offered by the 'electronic retail market place' are certainly generating both excitement and concern within the business community. However, Internet retailing is still very much in its infancy especially in Malaysia. One of the factors to boost the usage o...