Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman

Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman

The use of Total Quality Management (TQM) philosophy has increased over the years. TQM organizations have been found to out-perform the non-TQM organizations on several measures of organizational performance and employee satisfaction. Although some TQM programs may fail due to various reasons, the...

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Bibliographic Details
Main Authors: Ayob, Mohammad Zaki, Mohd Saman, Fatimah
Format: Article
Language:English
Published: Universiti Teknologi MARA Kedah, Sungai Petani 2002
Subjects:
Leadership. Transformational leadership
Total quality management. Benchmarking
Online Access:http://ir.uitm.edu.my/id/eprint/11844/1/AJ_MOHAMMAD%20ZAKI%20AYOB%20WA%2002.pdf
http://ir.uitm.edu.my/id/eprint/11844/
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Institution: Universiti Teknologi Mara
Language: English

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http://ir.uitm.edu.my/id/eprint/11844/1/AJ_MOHAMMAD%20ZAKI%20AYOB%20WA%2002.pdf
http://ir.uitm.edu.my/id/eprint/11844/

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