Queuing management towards achieving customer satisfaction in three-star hotel segment in Malaysia / Mohd Zool Fadli Ibrahim
In an intensely competitive world pressure, expectation of need to accomplish more in less time is likely the main priority of most hotels customers. Customer waiting time for service typically represents the first direct interaction between customers and most service delivery processes in hotel ope...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2010
|
| Online Access: | https://ir.uitm.edu.my/id/eprint/17526/2/TM_MOHD%20ZOOL%20FADLI%20IBRAHIM%20HM%2010_5.pdf https://ir.uitm.edu.my/id/eprint/17526/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Universiti Teknologi Mara |
| Language: | English |
Be the first to leave a comment!