Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin

• Main Author: Zainudin, Afeira Helena
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2008
• Subjects: Automotive transportation; Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/21386/1/PPb_AFEIRA%20HELENA%20ZAINUDIN%20M%20BM%2008_5.pdf; http://ir.uitm.edu.my/id/eprint/21386/
• Institution: Universiti Teknologi Mara

Pre Delivery Inspection (PDI) is of the sections at Honda Malaysia Sdn Bhd. Honda has been a strong and aggressive player in the Malaysian automotive market. All cars must be thoroughly inspected at PDI before being delivered to dealers. There are 3 units in PDI which are accessorized and budget, qu...