Reengineering carter instrument for islamic non profit organization / Erlane K Ghani and Jamaliah Said

• Main Authors: Ghani, Erlane K, Said, Jamaliah
• Format: Research Reports
• Language: English
• Published: Research Management Institute (RMI) 2012
• Subjects: Management. Industrial Management; Organization
• Online Access: http://ir.uitm.edu.my/id/eprint/21744/1/LP_ERLANE%20K%20GHANI%20RMI%2012_5.pdf; http://ir.uitm.edu.my/id/eprint/21744/
• Institution: Universiti Teknologi Mara

This study examines the service quality performance measurement tools introduced in the previous literature. This study, subsequently propose a new performance measurement tool engineered from the best performance measurement tool that fit into the Islamic perspective within the non-profit organisat...