The relationship of non-verbal communication cues and student satisfaction / Sarah Sabir Ahmad …[et al.]

• Main Authors: Ahmad, Sarah Sabir, Isahak Merican, Farah Merican, Ahmad, Intan Nazrenee, Md Zani, Rosliza
• Format: Research Reports
• Language: English
• Published: Research Management Institute 2009
• Subjects: Nonverbal communication
• Online Access: http://ir.uitm.edu.my/id/eprint/22439/1/LP_SARAH%20SABIR%20AHMAD%20IRMI%20K%2009_5.pdf; http://ir.uitm.edu.my/id/eprint/22439/
• Institution: Universiti Teknologi Mara

Students’ satisfaction has become an essence of success in today’s highly competitive world. In service industry specifically the education industry, communication is vital to determine students’ satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-ver...