A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan

A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan

This case study exploring the Customer Care Center and Complaint handling by Kontena Nansional Berhad. Here, there are some issues in this study that have been analyze the factors that contribute in this issues and discussing some sort of ideas of what Kontena Nasional should be taken in order to im...

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Bibliographic Details
Main Author: Ahmad Johan, Azizah
Format: Student Project
Language:English
Published: Faculty of Business and Management 2010
Subjects:
Consumer satisfaction
Customer services. Customer relations
Consumer complaints. Complaint letters
Online Access:http://ir.uitm.edu.my/id/eprint/24780/1/PPb_AZIZAH%20AHMAD%20JOHAN%20M%20BM%2010_5.pdf
http://ir.uitm.edu.my/id/eprint/24780/
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Institution: Universiti Teknologi Mara
Language: English

Internet

http://ir.uitm.edu.my/id/eprint/24780/1/PPb_AZIZAH%20AHMAD%20JOHAN%20M%20BM%2010_5.pdf
http://ir.uitm.edu.my/id/eprint/24780/

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