Load factors & service quality of the Berjaya Air schedule flight to Tioman / Lee Kuan Vu

• Main Author: Lee, Kuan Vu
• Format: Student Project
• Language: English
• Published: 1995
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/2548/1/2548.pdf; https://ir.uitm.edu.my/id/eprint/2548/
• Institution: Universiti Teknologi Mara

This study is carried out to analyse the load factor and the quality of the schedule services to Tioman by Berjaya Air Sdn. Bhd. Load factors or loadings are very important in determining the number of passengers carried and the total passengers carried is the element of income for operating an air...