To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman

• Main Authors: Junit, Mohd Norman, Azaman, Mohammad Harith
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2016
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/26773/1/PPb_MOHD%20NORMAN%20JUNIT%20%20BM%20M%2016_5.pdf; http://ir.uitm.edu.my/id/eprint/26773/
• Institution: Universiti Teknologi Mara

Service quality and customer satisfaction are vital to an organization which run, build devotion, expand benefit and enhance business of the organization. This proposition shows a study, in which activity is being made in enhancing service quality and customer satisfaction of Y-Centre. This is on ac...