Customer knowledge management in the insurance industry in Malaysia. The role of knowledge sharing, market and technology turbulence / Ahmad Suffian Mohd Zahari

• Main Author: Mohd Zahari, Ahmad Suffian
• Format: Thesis
• Language: English
• Published: 2014
• Subjects: Management. Industrial Management; Knowledge management. Organizational learning; Insurance
• Online Access: https://ir.uitm.edu.my/id/eprint/27739/1/TP_AHMAD%20SUFFIAN%20MOHD%20ZAHARI%20BM%2014_5.pdf; https://ir.uitm.edu.my/id/eprint/27739/
• Institution: Universiti Teknologi Mara

Customer Knowledge Management (CKM) is derived from the knowledge management concept, which can be applied by organizations strategies to satisfy their customers’ needs and wants. The dimensions of customer knowledge management are developed from the knowledge flow perspectives such as knowledge for...