Online dispute resolution as a mode of settling e-commerce consumer disputes / Maisarah Fatin Abdul Razak, Nurul Eezwani Mohd Kamal Syazni and Nadzirah Ya'cob

• Main Authors: Abdul Razak, Maisarah Fatin, Mohd Kamal, Nurul Eezwani, Ya'cob, Syazni Nadzirah
• Format: Student Project
• Language: English
• Published: 2012
• Subjects: The merchant. Business enterprises
• Online Access: http://ir.uitm.edu.my/id/eprint/32160/1/32160.pdf; http://ir.uitm.edu.my/id/eprint/32160/
• Institution: Universiti Teknologi Mara

This is a study on online dispute resolution as an alternative form of dispute resolution in e-commerce consumer disputes. The main objective of the study is to analyse the viability of implementing online dispute resolution to deal with consumer disputes in Malaysia. The main issue that will be foc...