Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari

• Main Authors: Bahrum, Nur Fatin, Che Johari, Mohd Khairani
• Format: Student Project
• Language: English
• Published: 2014
• Subjects: Awareness; Total quality management. Benchmarking
• Online Access: http://ir.uitm.edu.my/id/eprint/32575/1/32575.pdf; http://ir.uitm.edu.my/id/eprint/32575/
• Institution: Universiti Teknologi Mara

The purpose of this study is to identify whether variable of reliability has a significant relationship to improve quality service in government sector; and whether variable of tangibility has a significant relationship to improve quality service in government sector; whether variable of responsiven...