A study on tenant satisfaction toward payment service management of Property Management Unit at Perbadanan Kemajuan Negeri Pahang (PKNP) / Ainatun Nadrah Napiah

• Main Author: Napiah, Ainatun Nadrah
• Format: Thesis
• Language: English
• Published: 2011
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/33021/1/33021.pdf; http://ir.uitm.edu.my/id/eprint/33021/
• Institution: Universiti Teknologi Mara

The aim of this study is to examine the main factors contribute to customer satisfaction in Property Management Unit of Perbadanan Kemajuan Negeri Pahang (PKNP). There were three factors that have been studied, which were: service quality, effective service delivery and personal values. The question...