Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar

• Main Author: Omar, Norliani
• Format: Thesis
• Language: English
• Published: 2011
• Subjects: Study and teaching. Research; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/33070/1/33070.pdf; http://ir.uitm.edu.my/id/eprint/33070/
• Institution: Universiti Teknologi Mara

The purpose of this report was to present customers’ satisfaction towards front counter’s services in Valuation and Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) and recommended how to improve staffs skills in provided services. The analysis was carried out over a m...