Tourists’ perception of hotel frontlines’ questionable behaviors in Penang Island / Fairuz Abd Hakim, Norhamizan Hamir and Nor Azhar Mohd Taib

Tourists’ perception of hotel frontlines’ questionable behaviors in Penang Island / Fairuz Abd Hakim, Norhamizan Hamir and Nor Azhar Mohd Taib

Previous scholars agreed that tourists’ satisfaction is the main objective in hotel business which reflects the service profit chain concept where satisfied employees will treat the customers fairly then lead to happy customers and satisfied customers will contribute to the organization profitabilit...

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Bibliographic Details
Main Authors: Abd Hakim, Fairuz, Hamir, Norhamizan, Mohd Taib, Nor Azhar
Format: Research Reports
Language:English
Published: 2011
Subjects:
Travel. Voyages and travels (General)
Travel and state. Tourism
Malaysia
Online Access:http://ir.uitm.edu.my/id/eprint/35536/1/35536.PDF
http://ir.uitm.edu.my/id/eprint/35536/
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Institution: Universiti Teknologi Mara
Language: English

Internet

http://ir.uitm.edu.my/id/eprint/35536/1/35536.PDF
http://ir.uitm.edu.my/id/eprint/35536/

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