A study on service quality of a guest room in mega hotel: A perspective from guest / Steven Michael Ngau
The purpose of this study was actually to assess the guests' perception and expectation towards the service quality of guest rooms in Mega Hotel, Miri. Here, the researcher will able to identify and measure the needs of guests regarding the service quality of guest 11 room. Beside that, the r...
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| Main Author: | |
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| Format: | Entrepreneurship Project |
| Language: | English |
| Published: |
2004
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/37630/1/37630.pdf http://ir.uitm.edu.my/id/eprint/37630/ |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |