Factors influencing customer satisfaction : Case of Kota Samarahan district office / Dayang Shaniza Awang Tada

• Main Author: Awang Tada, Dayang Shaniza
• Format: Student Project
• Language: English
• Published: 2015
• Subjects: H Social Sciences (General); Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/43581/1/43581.pdf; http://ir.uitm.edu.my/id/eprint/43581/
• Institution: Universiti Teknologi Mara

Customer are important stakeholders in organizations and their satisfaction is a priority to management. Organizations are mostly offering a service to the customer. The quality of the service has become an aspect of customer satisfaction where it may be affected by different factors. The purpose of...