Customer centered service in Malaysia: a case study in Malaysian public universities / Nor Hapiza Mohd Ariffin and Norfarizan Mohd Daud

• Main Authors: Mohd Ariffin, Nor Hapiza, Mohd Daud, Norfarizan
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA Press (Penerbit UiTM) 2019
• Subjects: Computers in education. Information technology; Data mining
• Online Access: https://ir.uitm.edu.my/id/eprint/43813/1/43813.pdf; https://ir.uitm.edu.my/id/eprint/43813/; https://mjoc.uitm.edu.my
• Institution: Universiti Teknologi Mara

The Information and Communication Technology (ICT) represents a basis for the development of the academic institution in public sector. Thus, there is a huge change emerging from the traditional academic institution into technological environment based. ICT implementations indirectly will represent...