Development of information management platform to improve the effectiveness and efficiency of agents performance: a case study approach / Fadhil Maulana, Rangga Waskito Bawono and Yohannes Kurniawan

• Main Authors: Maulana, Fadhil, Bawono, Rangga Waskito, Kurniawan, Yohannes
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA 2020
• Subjects: Library Science. Information Science; Information organization; University and college. Academic libraries
• Online Access: http://ir.uitm.edu.my/id/eprint/43871/1/43871.pdf; http://ir.uitm.edu.my/id/eprint/43871/
• Institution: Universiti Teknologi Mara

The purpose of this research is to develop the features in the information management platform (Sociomile) and how to make it easier for users to respond of tickets (complaints and feedback) from consumers. The data collection for this research used direct interviews with users and modeling used the...