The relationship between employee psychological empowerment, overall job satisfaction and employee loyalty of front office receptionists in Kuala Lumpur 5 star hotels / Mohd Onn Rashdi Abd Patah.

• Main Author: Abd Patah, Mohd Onn Rashdi
• Format: Thesis
• Language: English
• Published: 2009
• Subjects: Job satisfaction; Employee motivation; Performance standards
• Online Access: https://ir.uitm.edu.my/id/eprint/46176/1/46176.pdf; https://ir.uitm.edu.my/id/eprint/46176/
• Institution: Universiti Teknologi Mara

The hotel industry has the responsibility and role of increasing guest satisfaction with its services and products. This can be carried out through efficient service by frontline employees, particularly the Front Office receptionists. Developing efficient workforce may depend on their satisfaction l...