An analysis of public perception towards proclamation of emergency during Covid-19 pandemic / Ahmad Ridzalman Jamal ...[et al.]

• Main Authors: Jamal, Ahmad Ridzalman, Dahalan, Faridah, Jemail, Amalina, Ariffin, Kamarul, Abd Kadir, Shamsiah
• Format: Article
• Language: English
• Published: Journal of Media and Information Warfare (JMIW) 2021
• Subjects: Public opinion
• Online Access: https://ir.uitm.edu.my/id/eprint/46960/1/46960.pdf; https://ir.uitm.edu.my/id/eprint/46960/; https://jmiw.uitm.edu.my/
• Institution: Universiti Teknologi Mara

Malaysia’s ruling regime has a lengthy history of manipulating security issues to achieve political goals, as seen by its proclamations. As a result, rumours of Proclamations of Emergency to prevent the rapid spread of COVID-19 cases emerged in October 2020, which the public viewed as an attempt to maintain the ruling party’s authority. Citizens and political opponents both reacted negatively to the rumours. The study reported in this paper attempted to understand public perceptions and perception management toward tweets posted on Twitter and through the online survey with general society, that could be related to the emergency and the COVID-19 pandemic, which could affect government administration in dealing with social, political, and economic situations. To evaluate public perceptions and perception management in the aforementioned conditions, this study used social media content analysis and an online survey. The content was analysed using hashtags such as #Darurat, #KerajaanGagal, and #Kitajagakita to gain insight into the concerns that were addressed among Twitter users. As a result, three major topics have been identified in this research – i) public perceived the emergency as a political move; ii) public perception towards the King; and iii) public perception on economic situation. Meanwhile, the government’s perception management was identified using the Four Canonical Information Warfare Strategies as a guide. As a result of this research, it was determined that the government used two techniques to influence public perception on the concerns discussed, i.e., Denial and Destruction. Following that, 702 people took part in an online survey released through Google Forms. The findings revealed that 48.2 percent of respondents are dissatisfied with the government’s handling of the pandemic outbreak, while 40.2 percent are currently satisfied. Then, 55.3 percent of respondents disagree that the government has managed the negative effects of the national and personal economies properly, and 48.4 percent disagree that the government should extend the emergency beyond August 1, 2021, which would jeopardise Malaysia’s economic resilience. Ultimately, the public’s perceptions of the Proclamation of Emergency and the government’s management of the matter, which is related to the COVID-19 outbreaks, were revealed in this study. The final set of public perception and perception management issues investigated using content analysis on Twitter and an online survey has provided insight into people’s sensitivity to the current topics highlighted.