Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.]
RobertsLombard and Petzer (2017) declared that customer satisfaction is a way a product or service can meet or surpass the expectation of customers. Exceeding improving product and service quality and delivery can be a valuecustomer expectations by adding tool to custome...
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| Main Authors: | , , |
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| Format: | Book Section |
| Language: | English |
| Published: |
Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah
2020
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/47972/1/47972.pdf https://ir.uitm.edu.my/id/eprint/47972/ |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |