Customer satisfaction towards workers service delivery performance : a study case on disable workers at KFC Tg. Aru, Kota Kinabalu / Linda Sibun

• Main Author: Sibun, Linda
• Format: Student Project
• Language: English
• Published: 2010
• Subjects: Rehabilitation centers. Vocational rehabilitation. Employment of people with disabilities; Consumer satisfaction; People with disabilities. Including blind, deaf, people with physical and mental disabilities
• Online Access: https://ir.uitm.edu.my/id/eprint/52644/1/52644.pdf; https://ir.uitm.edu.my/id/eprint/52644/
• Institution: Universiti Teknologi Mara

Disable workers can satisfied customers during performing service delivery. By using five dimension of service quality, it increases the customers satisfaction. The purpose of this paper is to see whether the five service delivery dimensions contribute to customer satisfaction on service delivery pe...