The correlation between SERVQUAL dimensions and student satisfaction / Nur Zihan Abd Rashid, Tuan Nur Athirah Nabilah Tuan Ismail and Bibianah Thomas

The correlation between SERVQUAL dimensions and student satisfaction / Nur Zihan Abd Rashid, Tuan Nur Athirah Nabilah Tuan Ismail and Bibianah Thomas

Service quality is a crucial element in ensuring the competitiveness of many types of institutions. Having good service quality enhances the reputation of an organization and thus becomes their added competitive advantage. In higher education institutions, service quality is important in ensuring st...

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Bibliographic Details
Main Authors: Abd Rashid, Nur Zihan, Tuan Ismail, Tuan Nur Athirah Nabilah, Thomas, Bibianah
Format: Article
Language:English
Published: Universiti Teknologi MARA 2021
Subjects:
Statistical data
Regression. Correlation
Business education
Online Access:https://ir.uitm.edu.my/id/eprint/52929/1/52929.pdf
https://ir.uitm.edu.my/id/eprint/52929/
https://myjms.mohe.gov.my/index.php/ABRIJ/issue/archive
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Institution: Universiti Teknologi Mara
Language: English

Internet

https://ir.uitm.edu.my/id/eprint/52929/1/52929.pdf
https://ir.uitm.edu.my/id/eprint/52929/
https://myjms.mohe.gov.my/index.php/ABRIJ/issue/archive

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