Citizen assessment on expectation and performance among frontliners before and during the first wave of Covid-19 catastrophe / Siti Hajjar Mohd Amin ... [et al.]

• Main Authors: Mohd Amin, Siti Hajjar, Abdullah, Aida, Mohamed Ali, Abdul Jalil, Mohd Shafie, Siti Aishah, Mohd Wahid, Siti Daleela
• Format: Conference or Workshop Item
• Language: English
• Published: 2021
• Subjects: Perception; Motivation; Affection. Feeling. Emotion; Statistical data
• Online Access: https://ir.uitm.edu.my/id/eprint/54268/1/54268.pdf; https://ir.uitm.edu.my/id/eprint/54268/
• Institution: Universiti Teknologi Mara

Numerous studies have characterised citizen happiness in various ways. Citizens' satisfaction has long been disputed in numerous situations, which might impact government and public service providers (Elrehail et al., 2019; Jilke, 2018; Li et al., 2013; Suchánek & Králová, 2018; Wang, 2010;...