The effectiveness of service quality by Jabatan Agama Islam Wilayah Persekutuan (JAWI) towards customer satisfaction / Mohamad Idham Md Razak … [et al.]

The effectiveness of service quality by Jabatan Agama Islam Wilayah Persekutuan (JAWI) towards customer satisfaction / Mohamad Idham Md Razak … [et al.]

The purpose of this research is to identify the relationship between service quality and customer satisfaction. It includes the dimensions of service qualify which are tangible, reliability, responsive, assurance and empathy. Then, the problem statement regarding on this study is the limited budget...

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Bibliographic Details
Main Authors: Md Razak, Mohamad Idham, Mohammad Hamzah, Mohd Hafiz, Supir, Hafifi, Yaacob, Noor Junaini Arwin, Mohd Rodzi, Siti Nurul Aini
Format: Book Section
Language:English
Published: Division of Research and Industry Linkages, UiTM Melaka 2014
Subjects:
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/54383/1/54383.pdf
https://ir.uitm.edu.my/id/eprint/54383/
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Institution: Universiti Teknologi Mara
Language: English

Internet

https://ir.uitm.edu.my/id/eprint/54383/1/54383.pdf
https://ir.uitm.edu.my/id/eprint/54383/

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