Teaching customer service principles using the massive open online course (MOOCs) platform / Noor Azlina Mohamed Yunus ... [et al.]

Teaching customer service principles using the massive open online course (MOOCs) platform / Noor Azlina Mohamed Yunus ... [et al.]

This study reviewed the effects of a developing MOOC platform for Customer Service Principles course in higher education. Essentially, the Customer Service Principles course is designed to give knowledge and exposure about the fundamental of customer service and discover how to deliver customer serv...

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Bibliographic Details
Main Authors: Mohamed Yunus, Noor Azlina, Ibrahim, Norzawani, Zakaria, Ibhrahim, Zainuddin, Ahmad Zuhairi, Mohd Salleh, Mohammad Zaim, Abd Rahim, Nur Najjah
Format: Article
Language:English
Published: UiTM Press 2024
Subjects:
Computer network resources. Internet in education. Web-based instruction
Higher Education
Online Access:https://ir.uitm.edu.my/id/eprint/62215/2/62215.pdf
https://ir.uitm.edu.my/id/eprint/62215/
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Institution: Universiti Teknologi Mara
Language: English

Internet

https://ir.uitm.edu.my/id/eprint/62215/2/62215.pdf
https://ir.uitm.edu.my/id/eprint/62215/

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