Service quality, satisfaction and revisit intention: a conceptual model / Nurul Amalinah Rusdin and Rosmalina Abdul Rashid

• Main Authors: Rusdin, Nurul Amalinah, Abdul Rashid, Rosmalina
• Format: Article
• Language: English
• Published: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2018
• Subjects: Travel. Voyages and travels (General); Ecotourism; Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: https://ir.uitm.edu.my/id/eprint/65302/1/65302.pdf; https://ir.uitm.edu.my/id/eprint/65302/; https://www.jthca.org/
• Institution: Universiti Teknologi Mara

Tourist’s satisfaction is a primary issue in the context of tourism because it is the key measure in determining whether a tourist is satisfied with their overall visit and their revisit intention. Previous underpinning theories in measuring tourist’s satisfaction and behavioural intention was adopt...