Factors influencing users’ satisfaction and continuance usage intention to Digital Library (Dl) in Management Science University (MSU)/ Qudri Ali Abu Bakar ... [et al.]

• Main Authors: Abu Bakar, Qudri Ali, Abdullah Sani, Mad Khir Johari, Shaifuddin, Norshila, Sahid, Noor Zaidi
• Format: Article
• Language: English
• Published: Faculty of Information Management 2021
• Subjects: University and college. Academic libraries; Digital libraries
• Online Access: https://ir.uitm.edu.my/id/eprint/65492/1/65492.pdf; https://ir.uitm.edu.my/id/eprint/65492/; https://ijikm.uitm.edu.my/
• Institution: Universiti Teknologi Mara

Transition of technology had evolved certain traditional services into digitalized service in library. As of today, the situation have taken into place of library which are normally operates with traditional services such as borrowing and returning books were physically visited by the patron. Hence, the quality of service pertain from the Digital Library would be address from the user‟s perspective how does this services performed in effective or efficient way towards their patron. In this study, the objective were about to measure the factors affecting user satisfaction on Digital Library use in MSU from perspective of ISSM and TTF model as well to identify factors that may influence user satisfaction and DL continuance usage intention in MSU. The approach of this study conducted is quantitative method which uses the questionnaire as to collecting data in one library for this study. As a result, the factors that influence Digital Library MSU is quality of system, information and technology suitability for patron that utilized the system.