Santuy Cafe / Marlie Dhazniel Rusli ... [et al.]

• Main Authors: Rusli, Marlie Dhazniel, Saidan, Nur Delima, Che Amran, Mohd Izzat Syazwan, Sazali, Muhamad Harith Hazwan, Nor Fazli, Muhammad Redza Zikry
• Format: Entrepreneurship Project
• Language: English
• Published: 2021
• Subjects: Entrepreneurship. Risk and uncertainty; Business; Restaurants, cafeterias, tearooms, etc.
• Online Access: https://ir.uitm.edu.my/id/eprint/65663/1/65663.pdf; https://ir.uitm.edu.my/id/eprint/65663/
• Institution: Universiti Teknologi Mara

The Cafe business has been growing rapidly in recent years. For many years, the café has been well-known and well-liked. Santuy Cafe is a company that combines a café with a variety of activities such as river swimming, camping, BBQ, and a Family Day. This business is devoted to making a constant effort to meet customers’ needs and provide high customer satisfaction via outstanding service, the highest quality of location, and become the number one preferred cafe with delicious food and drinks at the cheapest rates ever. We maintain the café environment pleasant, clean, and pleasurable for our valued clients to make them feel as though they are in a natural setting. We also have competent and well-informed employees whom we refer to as our partners, and we teach them to treat customers as family members and to be pleasant not just with customers but also with their coworkers. This will boost their motivation to pleasantly, calmly, and honestly appreciate their hard job. Santuy Cafe provided a comfortable environment, BBQ and camping equipment setup, a river for swimming and membership cards, a delectable selection of food and beverages at the café, and original water at the foot of mountains and hills for drinking. We also utilize online platforms such as survey form mobile application and customer who want to offer recommendation about to help repair a mistake that happened to the café in order to become better in the future, as people nowadays enjoy things that remark for services or taste the cuisine. The business’s aim is to give excellent service, to transform a design Cafe into a natural setting, and to offer the most reasonable rates to loyal consumers. Our team members work together to complete the mission by putting in their best efforts to run the business efficiently and profitably. Our vision, on the other hand, is to be the best cafe and to be the first place consumers refer cafe services to their friends and family. We also wish to work with other groups to educate people about the café and raise environmental awareness. Furthermore, we want to preserve our originality and separate ourselves from our rivals in order to attract consumers and keep them loyal to us.