Expectations of Indian guests from hotel preparedness in COVID-19 / Sarah Hussain, Firdous Ahmad Shah and Saima Kareem

• Main Authors: Hussain, Sarah, Ahmad Shah, Firdous, Kareem, Saima
• Format: Article
• Language: English
• Published: Faculty of Hotel & Tourism Management 2020
• Subjects: Travel and the state. Tourism; Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Quality control
• Online Access: https://ir.uitm.edu.my/id/eprint/67399/1/67399.pdf; https://ir.uitm.edu.my/id/eprint/67399/; https://www.jthca.org/
• Institution: Universiti Teknologi Mara

Covid-19 brought the entire world and economies to a sudden halt. To contain the spread of Covid-19, implementation of lockdown and travel restrictions have adversely affected the tourism and hospitality sector. Unless the guest expectations during this contagion are not gauged and reported swiftly,...