The effects of service quality dimensions on students’ satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]

• Main Authors: Omar Ali, Siti Rapidah, Md Shariff, Nor Alesha, Mohd Said, Nur Shafini, Mat, Khalid Amin
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Perlis 2020
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/69177/1/69177.pdf; https://ir.uitm.edu.my/id/eprint/69177/; https://myjms.mohe.gov.my/index.php/intelek
• Institution: Universiti Teknologi Mara

Service quality has become one of the greatest imperative factors of students’ satisfaction in higher education industry these days. As the education sector is primarily considered service providing establishment, the service quality aspects are the key to sustainable competitive advantage. This stu...