Service quality attributes influencing spa goers’ satisfaction in Kuala Lumpur, Malaysia / Ameleya Muhammad Ghazali ... [et al.]

• Main Authors: Muhammad Ghazali, Ameleya, Abdul Latip, Muhammad Safuan, Zulkurnain, Muhammad Zulhilmi, Zainozaman, Mohammad Syakir
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA Cawangan Pulau Pinang 2022
• Subjects: H Social Sciences (General); Research; Quantitative research; TX Home economics; Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Malaysia
• Online Access: https://ir.uitm.edu.my/id/eprint/69853/1/69853.pdf; https://ir.uitm.edu.my/id/eprint/69853/; https://ejssh.uitm.edu.my
• Institution: Universiti Teknologi Mara

Wellness Tourism has become a booming niche product of tourism. The Malaysian government views the spa industry as a catalyst to boost the economy. Somehow, the empirical study on the satisfaction of spa-goers specifically in Malaysia is limited to knowing which service quality attributes can help t...