A study on customers satisfaction toward servicescape at Kota Kinabalu International Airport (KKIA) Terminal 2 / Khairol Azwan Kassim

• Main Author: Kassim, Khairol Azwan
• Format: Student Project
• Language: English
• Published: 2011
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/70883/1/70883.pdf; https://ir.uitm.edu.my/id/eprint/70883/
• Institution: Universiti Teknologi Mara

KKIA Terminal Two started their operation on 1 January 2007. Kota Kinabalu International Airport (Terminal 1 and 2) is the second busiest airport in Malaysia. KKIA Terminal Two can hold up to three million passengers annually and it can handle 1,200 passengers per hour. There are 26 check-in counter...