Customer satisfaction towards hostel services : a case study on Kinabalu hostel / Herry J Mining

• Main Author: J Mining, Herry
• Format: Student Project
• Language: English
• Published: 2012
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/71998/1/71998.pdf; https://ir.uitm.edu.my/id/eprint/71998/
• Institution: Universiti Teknologi Mara

This study aimed to compare between the customers' expectation and customers' perception towards Kinabalu Hostel services, to assess the service quality of Kinabalu Hostel, and to evaluate the level of customer satisfaction towards Kinabalu Hostel services. The data was collected using que...