The relationship between the levels of communication satisfaction and job satisfaction among public sector employees at Sarawak Timber Industry Development Corporation (STIDC) Kuching / Farhani Abdul Rani

• Main Author: Abdul Rani, Farhani
• Format: Student Project
• Language: English
• Published: 2017
• Subjects: Study and teaching. Research; Research
• Online Access: https://ir.uitm.edu.my/id/eprint/73075/1/73075.pdf; https://ir.uitm.edu.my/id/eprint/73075/
• Institution: Universiti Teknologi Mara

The main purpose of the study is to investigate the levels of communication satisfaction among the employees towards their job satisfaction. A total of 113 questionnaires were circulated, out of which only 110 get back. The questionnaire used to interpret the communication pattern at the organization is based on Down and Hazen Theory (1977). The researcher only considered three dimensions of communication satisfaction levels namely Communication Climate, Relationship with supervisors and Organizational Integration based on Down and Hazen Theory (1977). The results show that the communication among the employees could only improve through integration between departments as it reduces uncertainty among the employees from various background and with varying knowledge. The levels of communication satisfaction of employees increase because they are communicating with every employee in the organization. In the nutshell, the aim of this study was to investigate the relationship between levels of communication satisfaction and job satisfaction among public sector employees at Sarawak Timber Industry Development Corporation (STIDC) Kuching, Sarawak. This study examines the relationship between levels of communication satisfaction of the employees toward their job. From the analysis, it showed that all the element which is communication climate, relationship with supervisor and organizational integration has strong relationship and positive correlation. It can be concluded that staff at STIDC feels satisfied with communication that occurs in their workplace. There are several recommendations for organization, employees and future researcher in order to make them understand next move for improving their communication among themselves and also communication with their supervisor.