Library service quality and users’ satisfaction: a correlational study among UiTM Puncak Perdana students / Muniratul Husna Mohamad Zaki ... [et al.]

• Main Authors: Mohamad Zaki, Muniratul Husna, Hasan, Hazlin, Syed Wahid, Sharifah Norhuda, Mohamad, Mastura
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Perlis 2023
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/79880/2/79880.pdf; https://ir.uitm.edu.my/id/eprint/79880/
• Institution: Universiti Teknologi Mara

A library is an organization that provides its services and facilities to the community to gain knowledge and eases the users to get the information needed according to their needs. UiTM libraries, belonging to the largest public university in Malaysia, have a tremendous challenge in ensuring that t...