User satisfaction towards reference librarian behaviours among Bachelor of Science in Information Studies (Hons.) (Library & Information Management) (lM224) in UiTM Kedah / Muhammad Aizat Md Said

• Main Author: Md Said, Muhammad Aizat
• Format: Student Project
• Language: English
• Published: 2012
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/82503/1/82503%20User%20satisfaction%20towards%20reference%20librarian%20behaviours%20among%20bachelor%20of%20science%20in%20informatlon%20studres%20%28hons.%29%20%28Library%20%26%20information%20management%29%20%28lM224%29%20ln%20UiTM%20Kedah.pdf; https://ir.uitm.edu.my/id/eprint/82503/
• Institution: Universiti Teknologi Mara

There has been much discussion about the user satisfaction in the library. Research regarding the reference librarian has primarily emphasized the importance of their behaviours required such as approachability, interest, listening/inquiring and follow-up. Those listed are among behaviours required...