Customers’ perspectives on improving service performance of program coordination: a case study in C.M. Management (Sarawak) Sdn. Bhd./ Ahmad Rozanie Roslan

• Main Author: Roslan, Ahmad Rozanie
• Format: Student Project
• Language: English
• Published: 2004
• Subjects: H Social Sciences (General); Study and teaching. Research
• Online Access: https://ir.uitm.edu.my/id/eprint/82799/1/82799.pdf; https://ir.uitm.edu.my/id/eprint/82799/
• Institution: Universiti Teknologi Mara

The purpose ofthis study was to explore on the depths of customer expectations towards improving service performance of training program coordination in C.M. Management (Sarawak) Sdn. Bhd. or CMM. The main objectives ofthis study were:- i) To analyze the possible factors that can contribute towards...