Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz

In this era of technology, online reservation system has been applied in many organizations to reserve many type of appointments. Makette Restaurant, a restaurant with steamboat and grill concept is currently using manual process to handle their reservation process. Customer is required to come to t...

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Main Authors: Nik Daud, Nik Marsyahariani, Abdul Aziz, Muhammad Amin
Format: Article
Language:English
Published: 2018
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/87046/1/87046.pdf
https://ir.uitm.edu.my/id/eprint/87046/
https://e-ajuitmct.uitm.edu.my/v3/
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Institution: Universiti Teknologi Mara
Language: English
id my.uitm.ir.87046
record_format eprints
spelling my.uitm.ir.870462023-11-13T09:39:09Z https://ir.uitm.edu.my/id/eprint/87046/ Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz eaj Nik Daud, Nik Marsyahariani Abdul Aziz, Muhammad Amin Web-based user interfaces. User interfaces (Computer systems) In this era of technology, online reservation system has been applied in many organizations to reserve many type of appointments. Makette Restaurant, a restaurant with steamboat and grill concept is currently using manual process to handle their reservation process. Customer is required to come to the restaurant in order to reserve table in the restaurant which is inefficient. To overcome the problem, a system name Makette Steamboat & Grill Reservation System (E-MASTERS) is developed using System Development Life Cycle (SDLC) methodology with Adapted Waterfall Model. Electronic Customer Relationship Management (eCRM) is implemented in E-MASTERS to improve customer satisfaction while using the system. The prototype of E-MASTERS is tested and evaluated in term of functionality and usability by three (3) expert evaluators from different background and thirty (30) respondents. Respondents deemed the system is easy to use based on the result. Future work involves more implementation of eCRM to improve the system from customer satisfaction aspect. 2018 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/87046/1/87046.pdf Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz. (2018) e-Academia Journal <https://ir.uitm.edu.my/view/publication/e-Academia_Journal/>, 8. pp. 147-152. ISSN 2289 - 6589 https://e-ajuitmct.uitm.edu.my/v3/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Web-based user interfaces. User interfaces (Computer systems)
spellingShingle Web-based user interfaces. User interfaces (Computer systems)
Nik Daud, Nik Marsyahariani
Abdul Aziz, Muhammad Amin
Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz
description In this era of technology, online reservation system has been applied in many organizations to reserve many type of appointments. Makette Restaurant, a restaurant with steamboat and grill concept is currently using manual process to handle their reservation process. Customer is required to come to the restaurant in order to reserve table in the restaurant which is inefficient. To overcome the problem, a system name Makette Steamboat & Grill Reservation System (E-MASTERS) is developed using System Development Life Cycle (SDLC) methodology with Adapted Waterfall Model. Electronic Customer Relationship Management (eCRM) is implemented in E-MASTERS to improve customer satisfaction while using the system. The prototype of E-MASTERS is tested and evaluated in term of functionality and usability by three (3) expert evaluators from different background and thirty (30) respondents. Respondents deemed the system is easy to use based on the result. Future work involves more implementation of eCRM to improve the system from customer satisfaction aspect.
format Article
author Nik Daud, Nik Marsyahariani
Abdul Aziz, Muhammad Amin
author_facet Nik Daud, Nik Marsyahariani
Abdul Aziz, Muhammad Amin
author_sort Nik Daud, Nik Marsyahariani
title Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz
title_short Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz
title_full Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz
title_fullStr Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz
title_full_unstemmed Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz
title_sort restaurant reservation system using electronic customer relationship management / nik marsyahariani nik daud and muhammad amin abdul aziz
publishDate 2018
url https://ir.uitm.edu.my/id/eprint/87046/1/87046.pdf
https://ir.uitm.edu.my/id/eprint/87046/
https://e-ajuitmct.uitm.edu.my/v3/
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