Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz
In this era of technology, online reservation system has been applied in many organizations to reserve many type of appointments. Makette Restaurant, a restaurant with steamboat and grill concept is currently using manual process to handle their reservation process. Customer is required to come to t...
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my.uitm.ir.870462023-11-13T09:39:09Z https://ir.uitm.edu.my/id/eprint/87046/ Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz eaj Nik Daud, Nik Marsyahariani Abdul Aziz, Muhammad Amin Web-based user interfaces. User interfaces (Computer systems) In this era of technology, online reservation system has been applied in many organizations to reserve many type of appointments. Makette Restaurant, a restaurant with steamboat and grill concept is currently using manual process to handle their reservation process. Customer is required to come to the restaurant in order to reserve table in the restaurant which is inefficient. To overcome the problem, a system name Makette Steamboat & Grill Reservation System (E-MASTERS) is developed using System Development Life Cycle (SDLC) methodology with Adapted Waterfall Model. Electronic Customer Relationship Management (eCRM) is implemented in E-MASTERS to improve customer satisfaction while using the system. The prototype of E-MASTERS is tested and evaluated in term of functionality and usability by three (3) expert evaluators from different background and thirty (30) respondents. Respondents deemed the system is easy to use based on the result. Future work involves more implementation of eCRM to improve the system from customer satisfaction aspect. 2018 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/87046/1/87046.pdf Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz. (2018) e-Academia Journal <https://ir.uitm.edu.my/view/publication/e-Academia_Journal/>, 8. pp. 147-152. ISSN 2289 - 6589 https://e-ajuitmct.uitm.edu.my/v3/ |
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Web-based user interfaces. User interfaces (Computer systems) Nik Daud, Nik Marsyahariani Abdul Aziz, Muhammad Amin Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz |
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In this era of technology, online reservation system has been applied in many organizations to reserve many type of appointments. Makette Restaurant, a restaurant with steamboat and grill concept is currently using manual process to handle their reservation process. Customer is required to come to the restaurant in order to reserve table in the restaurant which is inefficient. To overcome the problem, a system name Makette Steamboat & Grill Reservation System (E-MASTERS) is developed using System Development Life Cycle (SDLC) methodology with Adapted Waterfall Model. Electronic Customer Relationship Management (eCRM) is implemented in E-MASTERS to improve customer satisfaction while using the system. The prototype of E-MASTERS is tested and evaluated in term of functionality and usability by three (3) expert evaluators from different background and thirty (30) respondents. Respondents deemed the system is easy to use based on the result. Future work involves more implementation of eCRM to improve the system from customer satisfaction aspect. |
format |
Article |
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Nik Daud, Nik Marsyahariani Abdul Aziz, Muhammad Amin |
author_facet |
Nik Daud, Nik Marsyahariani Abdul Aziz, Muhammad Amin |
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Nik Daud, Nik Marsyahariani |
title |
Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz |
title_short |
Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz |
title_full |
Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz |
title_fullStr |
Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz |
title_full_unstemmed |
Restaurant reservation system using electronic customer relationship management / Nik Marsyahariani Nik Daud and Muhammad Amin Abdul Aziz |
title_sort |
restaurant reservation system using electronic customer relationship management / nik marsyahariani nik daud and muhammad amin abdul aziz |
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2018 |
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https://ir.uitm.edu.my/id/eprint/87046/1/87046.pdf https://ir.uitm.edu.my/id/eprint/87046/ https://e-ajuitmct.uitm.edu.my/v3/ |
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