Measuring service quality and performance towards customers' perceptions: a study on parents' perception of public school in Kuching division / Abdul Aziz Ahmad

This study explores and describes the perceptions and expectations of Kuchingities parents concerning reliability and effectiveness of education provided by public school in Kuching, Sarawak. The study will specifically focus on parents and students of Kuching division. This paper will look into are...

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Main Author: Ahmad, Abdul Aziz
Format: Student Project
Language:English
Published: 2010
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/87434/1/87434.pdf
https://ir.uitm.edu.my/id/eprint/87434/
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Institution: Universiti Teknologi Mara
Language: English
id my.uitm.ir.87434
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spelling my.uitm.ir.874342023-11-21T14:47:06Z https://ir.uitm.edu.my/id/eprint/87434/ Measuring service quality and performance towards customers' perceptions: a study on parents' perception of public school in Kuching division / Abdul Aziz Ahmad Ahmad, Abdul Aziz H Social Sciences (General) Research This study explores and describes the perceptions and expectations of Kuchingities parents concerning reliability and effectiveness of education provided by public school in Kuching, Sarawak. The study will specifically focus on parents and students of Kuching division. This paper will look into areas like potential influences of social and cultural elements on the parents' perceptions and in doing so, challenges the current notion of what constitutes 'appropriateness' in early childhood education. Lately, Malaysian parents, in general, are relatively concern over the quality of education their children are receiving in the era of stiff competition in the job market as well as globalisation, and concerns also expressed on whether the existing education system, quality wise, is able to meet the current and future needs of Malaysian society as a whole. This model may be a useful one for exploring perceptions in future studies. The history of Education in Malaysia began as early as the 19th century. Straits Settlement was among the first few states that witness the setting up of what is called as the father of modem school in Malaysia. Penang Free School which was initiated by a Missionary group in early 19th century is among the earliest modem school being set up in Malaya and British Borneo. 2010 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/87434/1/87434.pdf Measuring service quality and performance towards customers' perceptions: a study on parents' perception of public school in Kuching division / Abdul Aziz Ahmad. (2010) [Student Project] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Research
spellingShingle H Social Sciences (General)
Research
Ahmad, Abdul Aziz
Measuring service quality and performance towards customers' perceptions: a study on parents' perception of public school in Kuching division / Abdul Aziz Ahmad
description This study explores and describes the perceptions and expectations of Kuchingities parents concerning reliability and effectiveness of education provided by public school in Kuching, Sarawak. The study will specifically focus on parents and students of Kuching division. This paper will look into areas like potential influences of social and cultural elements on the parents' perceptions and in doing so, challenges the current notion of what constitutes 'appropriateness' in early childhood education. Lately, Malaysian parents, in general, are relatively concern over the quality of education their children are receiving in the era of stiff competition in the job market as well as globalisation, and concerns also expressed on whether the existing education system, quality wise, is able to meet the current and future needs of Malaysian society as a whole. This model may be a useful one for exploring perceptions in future studies. The history of Education in Malaysia began as early as the 19th century. Straits Settlement was among the first few states that witness the setting up of what is called as the father of modem school in Malaysia. Penang Free School which was initiated by a Missionary group in early 19th century is among the earliest modem school being set up in Malaya and British Borneo.
format Student Project
author Ahmad, Abdul Aziz
author_facet Ahmad, Abdul Aziz
author_sort Ahmad, Abdul Aziz
title Measuring service quality and performance towards customers' perceptions: a study on parents' perception of public school in Kuching division / Abdul Aziz Ahmad
title_short Measuring service quality and performance towards customers' perceptions: a study on parents' perception of public school in Kuching division / Abdul Aziz Ahmad
title_full Measuring service quality and performance towards customers' perceptions: a study on parents' perception of public school in Kuching division / Abdul Aziz Ahmad
title_fullStr Measuring service quality and performance towards customers' perceptions: a study on parents' perception of public school in Kuching division / Abdul Aziz Ahmad
title_full_unstemmed Measuring service quality and performance towards customers' perceptions: a study on parents' perception of public school in Kuching division / Abdul Aziz Ahmad
title_sort measuring service quality and performance towards customers' perceptions: a study on parents' perception of public school in kuching division / abdul aziz ahmad
publishDate 2010
url https://ir.uitm.edu.my/id/eprint/87434/1/87434.pdf
https://ir.uitm.edu.my/id/eprint/87434/
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