Self-service token vending machines: are train commuters satisfied and continue to use them? / Muhammad Farhan Mohd Halim, Zurinawati Mohi and Raja Puteri Saadiah Raja Abdullah
Global acceptance of self-service technology (SST) is derived from the retail sector. SST is designed to enhance the services and is installed in many stations to reduce the waiting time when getting a train ticket. After exploratory factor analysis, five dimensions were formed: machine performance,...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Hotel & Tourism Management, Universiti Teknologi MARA
2023
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/87731/1/87731.pdf https://ir.uitm.edu.my/id/eprint/87731/ https://www.jthca.org/ |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |