A study on the customer service quality in project department in Sabah Credit Corporation Penampang, Kota Kinabalu / Adele Andrew
The aim of this study is to determine the service quality in 'Project Department' in Sabah Credit Corporation, Penampang, Sabah. There are five elements to focus in measuring service quality (SERVQUAL) in an organization for customer satisfaction and there are reliability, responsiveness,...
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| Main Author: | |
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| Format: | Student Project |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/88547/1/88547.pdf https://ir.uitm.edu.my/id/eprint/88547/ |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |